Water & Maintenance Department
Public Works Supervisor Normand Pariseau

For water or sewer emergencies after hours, please contact the Water & Maintenance Department at (512) 269-7335.

Utility Department
City Hall is open, but currently we are still taken precautions at this time due to COVID-19, we ask that you PLEASE KNOCK, and we will assist you with your needs at the door. This is for your protection and ours. Thank you for your understanding and cooperation. 

Office hours are Monday through Friday 8:00 a.m. to 4:30 p.m. Closed from 12:00 pm to 12:30 pm for lunch. 

As of May 1, 2021, all fees will be reinstated. Late fee of 10% will apply on the 16th of each month after 8 a.m. and Disconnect fee of $50 will apply on the 25th of each month after 10 a.m. 

Utility Billing Clerk Melissa L. Perry, City Secretary 
Administrative Assistant Diane Naivar

PO Box 346
104 S Main Street
Thrall, TX 76578
P: (512) 898-5306
F: (512) 898-4126

For new service, an Application, Application (Spanish) is required along with a copy of proof of ownership/lease agreement (first page or any page showing ownership/leaser, the whole document not required), a copy of a drive's license for each listed applicant and a $200.00 security deposit. For frequent asked questions regarding services, please visit FAQ's

To change or update your account, please complete the Changes/Updates to My Account Form.

To disconnect services, please complete the Disconnection of Services Request Form

Water bill information:

  • Water, sewer, garbage, and tax are included on the water bills.
  • Minimum bill: $64.66 Residential ($29.00 for first 2,000 gallons water (minimum charge), $8.05 for every 1,000 gallons over the minimum, $19.00 for sewer, $15.50 for garbage, $1.16 for tax)
  • Sewer charges are based on water usage averaged over the months of December, January, and February, and are updated on your bill around April or May of each year.
  • 10% Late fees go into effect after the 15th of the month and disconnects are on the 25th of the month, unless these days fall on a Friday, Saturday, Sunday, or holiday. Please see the bill note on the bottom left of your bill for specific late fee and disconnect dates or contact City Hall for that month.
  • If you do not receive your water bill by the 5th of the month, please contact City Hall.

Ordinance No. 4-2019-4 Water Rates and Charges
Ordinance No. 2021-8-1 Wastewater Rates and Charges

You may pay your water bill with the following options:

By mail
at City of Thrall, P. O. Box 346, Thrall, Texas 76578

In person/door slot at City Hall, 104 South Main Street, Thrall, Texas 76578

By phone
at 512-898-5306 with a Visa, Mastercard, Discover and American Express. Please note that a 3.0% charge is added to make a payment over the phone.

Online at The Payment Group with a Visa or Master card. Please note that a 3.5% charge is added to use the online payment function for utilities. Currently, Discover and American Express are NOT accepted online.