Office hours are Monday through Friday 8:00 a.m. to 4:30 p.m. Closed from 12:00 pm to 12:30 pm for lunch.
***Water bills are due by the 15th of each month and disconnects are the 25th of each month, unless these days fall on a Friday, weekend, or holiday, then the date will move to the next business day***
Utility Billing Department
Utility Billing Clerk Melissa L. Perry, City Secretary
Deputy Utility Billing Clerk Janie Lopez
104 S Main Street
Thrall, TX 76578
P: (512) 898-5306
F: (512) 898-4126
You may pay your water bill with the following options:
Online at The Payment Group with a Visa or Master card. Please note that a 3.5% charge is added to use the online payment function for utilities. Currently, Discover and American Express are NOT accepted online.
By mail at City of Thrall, P. O. Box 346, Thrall, Texas 76578
In person/door slot at City Hall, 104 South Main Street, Thrall, Texas 76578
By phone at 512-898-5306 with a Visa, Mastercard, Discover and American Express. Please note that a 3.0% charge is added to make a payment over the phone.
For new service, an Application, Application (Spanish) is required along with a copy of proof of ownership/lease agreement (first page or any page showing ownership/leaser, the whole document not required), a copy of a drive's license for each listed applicant and a $200.00 security deposit. For frequent asked questions regarding services, please visit FAQ's.
To change or update your account, please complete the Changes/Updates to My Account Form.
To disconnect services, please complete the Disconnection of Services Request Form.
Garbage pick-up day for residents: Each resident is provided with a 96-gallon blue cart from Al Clawson Disposal. Please have your cart to the curb by 7:00am on Tuesdays. You may have up to two (2) extra 30-gallon bags on New Year’s Day, Fourth of July, Thanksgiving Day, and Christmas Day at no additional charge. If you wish to obtain a second cart at an additional monthly cost, please contact City Hall. You may also purchase garbage tags at City Hall for additional trash, items. etc. Please click HERE for a list of items and the cost for each.
Water bill information:
Water, sewer, garbage, and tax are included on the water bills.
Minimum bill: $64.66 Residential ($29.00 for first 2,000 gallons water (minimum charge), $8.05 for every 1,000 gallons over the minimum, $19.00 for sewer, $15.50 for garbage, $1.16 for tax)
Sewer charges are based on water usage averaged over the months of December, January, and February, and are updated on your bill around April or May of each year.
Bills are due by the 15th of each month, a 10% Late fees go into effect after the 15th of each month and disconnects are on the 25th of each month, unless these days fall on a Friday, weekend, or holiday. Please see the bill note on the bottom left of your bill for specific late fee and disconnect dates or contact City Hall for that month.
If you do not receive your water bill by the 5th of the month, please contact City Hall.
Ordinance No. 4-2019-4 Water Rates and Charges
Ordinance No. 2021-8-1 Wastewater Rates and Charges