Office Hours are Monday through Friday 8:00 a.m. to 4:30 p.m. Closed from 12:00 pm to 12:30 pm for lunch. 

For water or sewer emergencies, contact the Maintenance Department/Water Supervisor:
Normand Pariseau
P: (512) 269-7335

Melissa L. Perry
City Secretary 

PO Box 346
104 S Main Street
Thrall, TX 76578
P: (512) 898-5306
F: (512) 898-4126

For new service, an Application, Application (Spanish) is required along with a copy of proof of ownership/lease agreement, a copy of a drive's license and a $200.00 security deposit. For frequent asked questions regarding services, please visit FAQs

To change or update your account, please complete the Changes/Updates to My Account Form.

To disconnect services, please complete the Disconnection of Services Request Form

Water bill information:

  • Water, sewer, garbage, and tax are included on the water bills.
  • Minimum bill: $63.66 Residential ($29.00 for first 2,000 gallons water (minimum charge), $8.05 for every 1,000 gallons over the minimum, $18.00 for sewer, $15.50 for garbage, $1.16 for tax)
  • Sewer charges are based on water usage averaged over the months of December, January, and February, and are updated on your bill around April or May of each year.
  • 10% Late fees go into effect after the 15th of the month and disconnects are on the 25th of the month, unless these days fall on a Friday, Saturday, Sunday, or holiday. Please see the bill note on the bottom left of your bill for specific late fee and disconnect dates or contact City Hall for that month.
  • If you do not receive your water bill by the 5th of the month, please contact City Hall.

Ordinance No. 4-2019-4 Water Rates and Charges
Ordinance No. 4-2019-1 Wastewater Rates and Charges

You may pay your water bill with the following options:

By mail
at City of Thrall, P. O. Box 346, Thrall, Texas 76578

In person at City Hall, 104 South Main Street, Thrall, Texas 76578

By phone
at 512-898-5306 with a Visa, Mastercard, Discover and American Express. Please note that a 3.0% charge is added to make a payment over the phone.

Online at The Payment Group with a Visa or Master card. Please note that a 3.5% charge is added to use the online payment function for utilities. Currently, Discover and American Express are NOT accepted online.