Office Hours are Monday through Friday 8:00 a.m. to 4:30 p.m. Closed from 12:00 pm to 12:30 pm for lunch.
For water or sewer emergencies, contact the Maintenance Department/Water Supervisor:
P: (512) 269-7335
Melissa L. Perry
104 S Main Street
Thrall, TX 76578
P: (512) 898-5306
F: (512) 898-4126
For new service, an Application, Application (Spanish) is required along with a copy of proof of ownership/lease agreement, a copy of a drive's license and a $200.00 security deposit. For frequent asked questions regarding services, please visit FAQs.
To change or update your account, please complete the Changes/Updates to My Account Form.
To disconnect services, please complete the Disconnection of Services Request Form.
Water bill information:
Water, sewer, garbage, and tax are included on the water bills.
Minimum bill: $63.66 Residential ($29.00 for first 2,000 gallons water (minimum charge), $8.05 for every 1,000 gallons over the minimum, $18.00 for sewer, $15.50 for garbage, $1.16 for tax)
Sewer charges are based on water usage averaged over the months of December, January, and February, and are updated on your bill around April or May of each year.
10% Late fees go into effect after the 15th of the month and disconnects are on the 25th of the month, unless these days fall on a Friday, Saturday, Sunday, or holiday. Please see the bill note on the bottom left of your bill for specific late fee and disconnect dates or contact City Hall for that month.
If you do not receive your water bill by the 5th of the month, please contact City Hall.
Ordinance No. 4-2019-4 Water Rates and Charges
Ordinance No. 4-2019-1 Wastewater Rates and Charges
You may pay your water bill with the following options:
By mail at City of Thrall, P. O. Box 346, Thrall, Texas 76578
In person at City Hall, 104 South Main Street, Thrall, Texas 76578
By phone at 512-898-5306 with a Visa, Mastercard, Discover and American Express. Please note that a 3.0% charge is added to make a payment over the phone.
Online at The Payment Group with a Visa or Master card. Please note that a 3.5% charge is added to use the online payment function for utilities. Currently, Discover and American Express are NOT accepted online.