Office hours are Monday through Friday 8:00 a.m. to 4:30 p.m. Closed from 12:00 pm to 12:30 pm for lunch. 

Water Utility Department
Utility Billing Clerk Melissa L. Perry, City Secretary 
Deputy Utility Billing Clerk Janie Lopez

PO Box 346
104 S Main Street
Thrall, TX 76578
P: (512) 898-5306
F: (512) 898-4126
utilitybilling@cityofthrall.com  

For new service, an Application, Application (Spanish) is required along with a copy of proof of ownership/lease agreement (first page or any page showing ownership/leaser, the whole document not required), a copy of a drive's license for each listed applicant and a $200.00 security deposit. For frequent asked questions regarding services, please visit FAQ's

To change or update your account, please complete the Changes/Updates to My Account Form.

To disconnect services, please complete the Disconnection of Services Request Form

Garbage pick-up day for residents: Each resident is provided with a 96-gallon blue cart from Al Clawson Disposal. Please have your cart to the curb by 7:00am on Tuesdays. You may have up to two (2) extra 30-gallon bags on New Year’s Day, Fourth of July, Thanksgiving Day, and Christmas Day at no additional charge. If you wish to obtain a second cart at an additional monthly cost, please contact City Hall. You may also purchase garbage tags at City Hall for additional trash, items. etc. Please click HERE for a list of items and the cost for each. 

Water bill information:

  • Water, sewer, garbage, and tax are included on the water bills.
  • Minimum bill: $64.66 Residential ($29.00 for first 2,000 gallons water (minimum charge), $8.05 for every 1,000 gallons over the minimum, $19.00 for sewer, $15.50 for garbage, $1.16 for tax)
  • Sewer charges are based on water usage averaged over the months of December, January, and February, and are updated on your bill around April or May of each year.
  • 10% Late fees go into effect after the 15th of the month and disconnects are on the 25th of the month, unless these days fall on a Friday, Saturday, Sunday, or holiday. Please see the bill note on the bottom left of your bill for specific late fee and disconnect dates or contact City Hall for that month.
  • If you do not receive your water bill by the 5th of the month, please contact City Hall.

Ordinance No. 4-2019-4 Water Rates and Charges
Ordinance No. 2021-8-1 Wastewater Rates and Charges

You may pay your water bill with the following options:


By mail
at City of Thrall, P. O. Box 346, Thrall, Texas 76578

In person/door slot at City Hall, 104 South Main Street, Thrall, Texas 76578

By phone
at 512-898-5306 with a Visa, Mastercard, Discover and American Express. Please note that a 3.0% charge is added to make a payment over the phone.

Online at The Payment Group with a Visa or Master card. Please note that a 3.5% charge is added to use the online payment function for utilities. Currently, Discover and American Express are NOT accepted online.